See our other products: BotEngine – chatbot platform | – customer messaging platform | LiveChat – award winning live chat software

Help your LiveChat agents and website visitors at the same time.

The Internal Widget makes it easy to access your team’s know-how right in the LiveChat app. The public Help Center provides round-the-clock self-service for your customers on the website.

Help Center

Let your customers help themselves

Scale your support with a customized, mobile friendly Help Center where customers can find answers on their own.

Help Center

Save time with suggested replies

Our AI will help answer your customers’ questions by suggesting relevant articles to insert into the chat. Click and done.


Branded Help Center

Build a public Help Center in minutes and let customers find answers to common questions, on any device.

Internal Knowledge Widget

Connect with LiveChat to provide agents with help resources when they are chatting with customers.


Let us suggest you relevant articles based on the customer’s question for faster communication.

Actionable insights

Fulfill gaps in your content and Improve articles using customer feedback. Google Analytics included.

Article management

Organize content with topics, visibility setting and keywords so customers and agents can easily find what they need.

Simple Text Editor

Create content effortlessly with rich text editor that supports images, GIFs and videos.




in beta until 26th March, 2018

Knowledge Base is in free beta until 26th March, 2018. Be sure to try it out.

Try with LiveChat

Help Widget for LiveChat


with LiveChat subscription

  • Internal Knowledge Widget
  • Simple, rich media editor
  • Unlimited articles
  • Content management
  • 24/7/365 product support

Smart Knowledge Base



for first year for beta users

  • All from Help Widget
  • Public Help Center
  • Customer feedback
  • Help Center Customization
  • Weekly performance summary
  • AI-suggestions for Agents
  • ‘Add to reply’ button

Let’s put your knowledge to use

Try Knowledge Base