Features

Everything you need for better knowledge management

Free 14-day trial No credit card required 24/7 support

KnowledgeBase dashboard KnowledgeBase dashboard

Manage your knowledge

An example of a hosted help center

External help center

Build a comprehensive help center and allow customers to find the information they need without contacting your support team.

Build your help center Build your help center
KnowledgeBase inside LiveChat Agent app

Internal knowledge management system

Speed up your support team’s response time by giving them easy access to your internal knowledge base.

KnowledgeBase article customization panel

Consistent branding

Customize your knowledge base to stay on-brand.

Customize your KnowledgeBase Customize your KnowledgeBase
Mobile version of KnowledgeBase Mobile version of KnowledgeBase

Mobile-friendly design

Help your customers to find the answers they need when they're on the go.

Jedrzej Bogacki, KnowledgeBase’s co-founder

With KnowledgeBase, you enable your customers to solve their problems independently and help your support teams decrease their response time.

Jedrzej Bogacki
KnowledgeBase co-founder

Take your customer service to the next level

Free 14-day trial No credit card required 24/7 support

Free 14-day trial No credit card required 24/7 support

KnowledgeBase customers KnowledgeBase customers

Visualize your knowledge

It's easier to show than tell. Add screenshots and explainer videos to make your articles more understandable.

 
Adding images in KnowledgeBase’s rich text editor Adding topics and keywords in KnowledgeBases rich text editor Rich text editor inside KnowledgeBase

Rich text editor for articles

Help your customers understand their problems quicker by supporting articles with visuals.

Article management

Organize content so customers and support teams can easily find what they need.

Manage article visibility

Choose the articles that should be public and those that are for internal use.

Rich text editor for articles

Help your customers understand their problems quicker by supporting articles with visuals.

Adding images in KnowledgeBase’s rich text editor

Article management

Organize content so customers and support teams can easily find what they need.

Adding topics and keywords in KnowledgeBases rich text editor

Manage article visibility

Choose the articles that should be public and those that are for internal use.

Rich text editor inside KnowledgeBase

Measure your knowledge

Article rating inside KnowledgeBase

Article rating

Make your knowledge base more comprehensive by adjusting the articles with poor ratings.

Improve customer satisfaction Improve customer satisfaction
Reports inside KnowledgeBase

Reports and insights

Quickly access the most important metrics and plan your updates accordingly.

Google Analytics integration with KnowledgeBase

Google Analytics integration

Find the most helpful articles, and improve the ones that are underperforming.

Integrate now Integrate now

Integrate KnowledgeBase with LiveChat

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An example of a message to customers

Add help center to the chat widget

Enhance self-service among your customers, and provide support when you're offline.

Search bar inside KnowledgeBase

Access help content in the LiveChat agent app

Browse topics or quickly search to find relevant content to help your customers quicker.

KnowledgeBase inside LiveChat Agent app

Bring relevant help articles into your workflow

Keep everything you need in one place. Stop navigating between separate pages when chatting with customers.

Supercharge your LiveChat support Supercharge your LiveChat support

One knowledge base.
All the answers.

Free 14-day trial No credit card required 24/7 support

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