General

Adding Knowledge Base widget to LiveChat reduces distractions and response times. It lets you display your help docs in the chat screen making it super snappy to search and copy answers when replying to a customer. Easy peasy installation To start using Knowledge Base, head to the Apps Marketplace in your LiveChat admin panel. Find the Knowledge Base App and click the Install button. Once you install the app, go to any open chat and click the Knowledge Base plugin in the top-right of their LiveChat.

What’s the relation between Knowledge Base and LiveChat? Knowledge Base is a product developed by LiveChat, Inc. Both LiveChat and Knowledge Base application share the same login credentials, billing details and 24/7/365 support. Thanks to keeping both application under the LiveChat account, you can keep Knowledge Base and LiveChat subscription to the same invoice.  What is included in the plan? Our product main features are: Help Center: the public version of your knowledge base, including: Customization option (logo, home page URL, Help Center URL, headline text, color), Custom domain setup, Google Analytics integration, Visibility options on article's level, SEO optimization, Feedback Module.

Building and extending your Knowledge Base is time-consuming, but it's much easier if you know what to write. We've just deployed the base for our new Insights section to help you with that.  You can access the 'Insights' section from the left navigation panel. Inside, you will find the overview report showing the total number of article searches, total article views, plus some more granular data about: your most popular articles, which articles are getting bad rates and need revision, and which search queries return no result, so you know what to write next.

Knowledge Base is an app to collect and manage all your know-how and use it to support your agents and customers at the same time. With the Knowledge Base you get:  the internal Help widget to display help articles directly in LiveChat  public Help Center your customers can use to help themselves.   Public Help Center Help Center opens a new support channel for your customers. It's super helpful when agents are not around, or if they are overloaded with support requests.