Help Center

The word "Help Center" speaks for itself – it's not only a publicly accessible website with all your help articles but also a place where your customers can chat live with you. Thus, the LiveChat widget is placed in every Help Center by default.  However, sometimes you might not see the chat widget anywhere in your Help Center. The most common reason for that is not including your Help Center address on the LiveChat "

You might want to decide how your Articles will be displayed inside the Chat Widget. This article will help you with that! Customise image sent with Articles To change image that is sent along with the Article in the chat widget, you need to enter the Help Center section of Knowledge Base App. Inside the section you can find multiple customisation options, the one that we are looking for is Preview Image (screenshot below).

Help Center is your own, publicly accessible Knowledge Base where your customers can find answers to their questions. It supports the other customer service channels you use and improves the average chat resolution time. Help Center is offered only in the paid plan. Publishing Help Center Publishing the Help Center will allow your customers to access your help articles, navigate between the categories, give a feedback on an article and start a chat anytime they have an extra question.

Help Center is your own, publicly accessible Knowledge Base where your customers can find answers to their questions. It supports the other customer service channels you use and improves the average chat resolution time. Setting up your Help Center To start off with Public Help Center, click the Help Center icon (1) in the main navigation and click “Set up Help Center” button (2). After clicking the “Set up Help Center” button you’ll see the Help Center customization options.

By default, your Help Center will be hosted on our subdomain. Your URL will look like this: companyName.kb.help If you'd like to use a different URL, you can set up a custom domain. To do so:  Go to your Help Center settings and enter the custom domain you want to use.  Next, create a custom CNAME record in your DNS provider page.  How to set up CNAME record Go to your DNS provider's website (eg.