Help CenterHelp Center is your own, publicly accessible Knowledge Base where your customers can find answers to their questions. It supports the other customer service channels you use and improves the average chat resolution time. Help Center is offered only in the paid plan.
Publishing Help Center
Publishing the Help Center will allow your customers to access your help articles, navigate between the categories, give feedback on an article and start a chat anytime they have an extra question. The possibility of publication is located in the upper right corner of the screen
To make it public, click the toggle, which will turn green. When toggle is green it means that the Help Center is public.
Disabling Help Center
Disabling your Help Center means that it’ll not be visible to your customers, whereas all your articles and settings will stay intact. To disable the Help Center, just click the green toggle
Clicking on the link will open the small window where you have to confirm that you want to hide all your articles from being publicly accessible.
Confirming the action will make your Help Center disabled. At the same time: please tell us why you’ve decided to turn off the Help Center. We’d like to find out what we can do better to have you on board!