Try for free
Try Smart Knowledge Base and all premium features free for 14 days. No credit card required.
Help your LiveChat agents and website visitors at the same time.
The Internal Widget makes it easy to access your team’s know-how right in the LiveChat app. The public Help Center provides round-the-clock self-service for your customers on the website.
Let your customers help themselves
Scale your support with a customized, mobile friendly Help Center where customers can find answers on their own.
Save time with suggested replies
Our AI will help answer your customers’ questions by suggesting relevant articles to insert into the chat. Click and done.
Features
Branded Help Center
Build a public Help Center in minutes and let customers find answers to common questions, on any device.
Internal Knowledge Widget
Connect with LiveChat to provide agents with help resources when they are chatting with customers.
AI-Suggestions
Let us suggest you relevant articles based on the customer’s question for faster communication.
Actionable insights
Fulfill gaps in your content and Improve articles using customer feedback. Google Analytics included.
Article management
Organize content with topics, visibility setting and keywords so customers and agents can easily find what they need.
Simple Text Editor
Create content effortlessly with rich text editor that supports images, GIFs and videos.
Pricing
Smart Knowledge Base
$39.00
per month
- Internal Knowledge Widget
- Unlimited users
- Simple, rich media editor
- Unlimited articles
- Content management
- 24/7/365 product support
- Public Help Center with custom domain
- Customer feedback
- Help Center Customization
- Weekly performance summary
- AI-suggestions for Agents
- ‘Add to reply’ button