Organize your product information and provide lightning-fast support.
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Provide your customer service team with an internal and external knowledge base and take customer experience up a notch.
Product information within arm’s reach of support agents lets them quickly find solutions and resolve customer requests almost instantly. Faster response times increase customer satisfaction.
An external help center can provide 24/7 self-service, minimizing the number of repetitive requests and keeping your support agents less fatigued. Provide instant access to relevant articles and let customers find answers on their own.
With faster resolutions and more customers served, your support teams can take care of burning issues. Support agents also get more time for strategic tasks connected to other areas of customer experience.
Set up an easy-to-use knowledge center packed with guides, FAQs, tutorials and learning materials your team can easily create, edit and share.
Build a customer support knowledge base and customize it so that it matches your brand identity. Choose a URL, colors, logo, favicon and links.Set up your help center
Use a rich-text editor to create informative knowledge base articles packed with images, videos or GIFs. There's all you need to create helpful resources and ensure content quality.Create article
Structure your product information and divide it by topic, keyword, or visibility status. You can then easily maintain your knowledge base and provide consistent information.Manage your knowledge base
Navigate through your customer service knowledge base and find ready-to-use articles using a search bar. Share them with a team member or answer customer questions.See all features
Our customers want to learn more about video making techniques. With KnowledgeBase, they can browse our resources at their own pace and solve their problems without contacting our customer support.
Navigate through your customer service knowledge base and find ready-to-use articles using a search bar. Share them with a team member or answer customer questions.Build your help center
An effective customer service knowledge base will help with onboarding and lets newly hired customer service reps get up to speed faster.
Manage company knowledge — from internal policies and onboarding guides to help resources, and ensure excellent communication.
Higher productivity, faster employee onboarding and more time saved on repetitive issues drives down costs connected to customer support.
Keeping existing customers is cheaper than acquiring new ones. Good customer service minimizes customer effort and increases retention rates.
Dig into analytics and see how your customers interact with your help center — what they look for, what they miss. Bridge knowledge gaps.
Make your knowledge base more comprehensive by adjusting the articles with poor ratings.
Discover the performance of your customer service knowledge base including views, keywords and missed search queries.
Dig deeper into Google Analytics and find out how your knowledge base articles perform in search engines.
Connect KnowledgeBase with LiveChat using Chat Widget and level up the chatting experience both for your customers and customer service agents.
Show your customer support knowledge base inside the chat when off-duty and allow round-the-clock customer self-service.
Speed up the average response time using the KnowledgeBase widget — your agents can browse right in the chat window.